I remember a coffeehouse back in my hometown that was my favourite ever since I visited it for the first time. Yes, the location of it was perfect, the coffee there – good (though slightly overpriced), I also liked the interior and the background music. But what made the atmosphere so special, what was constantly calling me back (and oh, I used to go there really often, and spend hours of my time!)? The people that worked there. They would always be friendly, deal with me not being able to choose a coffee quickly, and give great recommendations. Sometimes we would chat for a bit. I knew their names, and they would recognise me on the street and say hi.
via Coffee Inn |
Someone who was once a customer has become a friend of mine (and thanks to him, I've met someone who has become one of my best friends!), and there are people I can sit down and talk to when there's nothing I have to do (and we do have those moments – or even hours). If I recognise a person, I say hi to them on the street (ironically enough, I'm not always remembered: one of the regular customers yesterday told me that back when I said hello in the train station, he couldn't remember where he knows me from, even though he did say it back). I know some of their names, I know some of their stories. That's the best part: you meet people you probably never would otherwise. Some of them are amazing, many – not that much, but you deal with that. An I might be idealistic, but that's what I believe great customer service is about, after all – not only the things you do, but the way of doing them too: giving not only a cup of tea, but a wee nice experience as well, and making sure that you leave the best impression.
I must admit, I don't always manage to provide customer service THAT good. But I'm learning.
Me in the mentioned coffeehouse. A photo taken a while ago by my awesome friend Mindaugas. |
Now, since i started working there (still quite excited about that!), i would definitely doubt if coffee is really overpriced. Taking into the consideration the quality of coffee beans and all equipment their use to make that coffee, prices remain quite similar to other cafes. :>
ReplyDeleteProbably you're right about the prices (you know better than me now!). And I'm excited about you working there as well!
ReplyDelete